Can you access the Booked Car with Driver service?
3 February 2025
DVA has simplified the access requirements for the Booked Car with Driver (BCWD) service.
Veteran Gold or White Card holders with eligibility under the Veterans’ Entitlements Act 1986 (VEA) who meet the threshold access criteria can access the BCWD service, where DVA arranges transport to take clients to attend treatment that is covered by their Veteran Card.
Veteran White Card holders must be travelling for treatment of a condition covered by their Card (including conditions covered through Non-Liability Health Care)
BCWD is available to VEA Veteran Card holders who are:
- Aged 80 years or older; or
- Are living with dementia, (any age); or
- Are legally blind (any age); or
- Aged 79 years or younger and meet one or more of the following specific medical conditions:
- a chronic or temporary condition that makes using public transport challenging.
Including but not limited to frailty or incontinence.
- any mental or physical condition that severely limits independence.
Including but not limited to respiratory issues, amputation, arthritis, cardiac disorders, vascular disease, paralysis, significant muscle control or coordination issues, significant mental disorders, psychosis.
- recent surgery or treatment that makes travelling by public transport difficult.
Improving communication on BCWD is a priority, so we’ve developed an infographic to help you understand if you have access to the service.
Visit the Booked Car with Driver webpage to view the infographic and learn more.
To discuss your access or to make a booking, call 1800 550 455.
