DVA services during the holiday season

DVA will continue to provide support to veterans and families during the holiday season. However, please be aware that some services will be impacted.

Counselling and mental health support

The Open Arms – Veterans & Families Counselling telephone line is available to support current and ex-serving ADF personnel and their families 24 hours a day, 7 days a week, 365 days a year. Phone 1800 011 046 toll-free.

Similarly, Safe Zone Support is an anonymous counselling line that is available 24/7, 7 days a week, 365 days a year, to support members of the current and ex-service community and families. Phone 1800 142 072 toll-free.

If you require urgent assistance, please call 000. If you are unwell, please contact your local doctor or go to your nearest hospital.

Open Arms centres will be closed for the Christmas / New Year period from Wednesday 25 December 2024 to Wednesday 1 January 2025 inclusive, and will re-open on Thursday 2 January 2025. For further information visit the Open Arms website.

Transport bookings for medical treatment

DVA staff will be available to process transport requests for approved or compensable medical treatment. Staff will not be available on weekends or the public holidays of 25 and 26 December 2024 and 1 January 2025.

If transport is required on these days and has not been pre-booked, you can pay for the travel and seek reimbursement when we re-open. Please call 1800 550 455 for assistance during business hours. Or, if you are an existing MyService user, you can make new transport bookings and review existing ones online. In a medical emergency, always dial 000.

Veterans’ Access Network offices and general enquiries 

DVA offices, shopfronts and general enquiry services do not operate over weekends or public holidays.

Over the Christmas period, they will be closed from Wednesday 25 December 2024 to Wednesday 1 January 2025 inclusive. This includes DVA’s General Enquiries phone line and our Veteran Access Network offices. These services will resume on Thursday 2 January 2025.

Defence Service Homes Insurance

DSH Insurance and its advisors will be available for support with any insurance needs from 8 am to 5 pm on Friday 27 December, and from Monday 30 December to Tuesday 31 December. Outside of business hours, and during weekends and public holidays, calls will be diverted to DSH Insurance’s after-hours service partner, ensuring that support is available 24 hours a day and 7 days a week.

For enquiries, or help with a policy or claim, phone 1300 552 662.

Online insurance enquiries can be made via the DSH Insurance website. They will respond to you after the public holidays. You can also lodge a non-urgent claim via the online claim form.

For DSH Insurance’s automated payment service, phone 1300 304 989 for the cost of a local call. This service is also available 24 hours, 7 days a week.

Hospital admissions

Doctors can admit DVA patients into hospital over the holiday period and request retrospective approval for the admission, where required, when DVA resumes full services.

Pharmaceutical approvals

There will be no reduction in services across the Christmas/New Year period. Providers seeking prior approval for pharmaceuticals can call the Veterans’ Affairs Pharmaceutical Advisory Centre 24 hours a day on 1800 552 580.

Pension payments 

The last pension payment in 2024 will be moved forward to Tuesday 24 December to ensure payments are received prior to the Boxing Day public holiday. The first payment of the new year will be Thursday 9 January 2025. See ‘Payment dates’ section below.

Incapacity payments 

The incapacity payment that would ordinarily be paid on Thursday 2 January 2025 will be moved forward to Tuesday 24 December 2024. The next payment after this will be made on Thursday 16 January 2025, as scheduled. See ‘Payment dates’ section below.

Payment dates

As a result of differing arrangements by various banks during the holiday period, which are beyond DVA’s control, the precise day of the week you receive your pension or incapacity payment may differ. You may wish to make arrangements to ensure you have enough funds to cover any direct debit payments.

Client Support Program

The Client Support Program (CSP) provides case management services tailored to the individual needs of clients and families. This program will be closed from Saturday 21 December 2024 to Wednesday 1 January 2025 inclusive.

CSP case managers will contact their clients prior to this period to discuss support arrangements over this period.

Rehabilitation Program

The Rehabilitation Program applies a whole-of-person approach to rehabilitation, combining and coordinating various rehabilitation services to help a person return to work or improved wellbeing.

We encourage you to speak to your rehabilitation provider about any changes to your current arrangements over the holiday period.

If you require urgent assistance, please call 000. If you are unwell, please contact your local doctor or go to your nearest hospital.

Please be aware that claims and invoices submitted on or after 25 December 2024 will not be processed until after 1 January 2025.

Defence, Veterans’ and Families ‘ Acute Support Package

The Acute Support Package Program provides funding for short-term, flexible support to eligible veterans and their families to adjust to new and challenging life circumstances that may result in the family being at risk of experiencing crisis.

Please refer to information available on DVA’s website for external supports relating to crisis. (Search for ’Crisis contacts’.)

We encourage you to speak to your service providers about any changes to your current arrangements over the holiday period.

Please be aware that claims and invoices submitted on or after 25 December 2024 will not be processed until after 1 January 2025.

Household Services and Attendant Care

The Household Services and Attendant Care program provides approval for funding of household services and personal care as reasonably required as a result of an accepted service-related injury.

We encourage you to speak to your service providers about any changes to your current service arrangements over the holiday period.

Please be aware that claims and invoices submitted on or after 25 December 2024 will not be processed until after 1 January 2025.

If you require urgent assistance, please call 000. If you are unwell, please contact your local doctor or go to your nearest hospital.

Veterans’ Home Care Program

The Veterans’ Home Care (VHC) Program provides in-home care and support services to assist DVA clients maintain their independence by providing practical help. Services include domestic assistance, personal care, respite and home and garden maintenance services.

Access to VHC services is via the VHC Assessment Agency which will confirm eligibility and conduct an assessment to determine the level of care needed.

The VHC Assessment Agency can be contacted on 1300 550 450. Please note that VHC Assessment Agency will not be available on 25 December 2024 and 1 January 2025.

Community Nursing Program 

The Community Nursing Program funds clinically required nursing and personal care services to eligible DVA clients in their homes. DVA-contracted Community Nursing providers can continue to accept new referrals and continue to deliver services to new and existing clients.

The DVA office will be closed from 25 December 2024 to 1 January 2025 inclusive.

During this time Community Nursing providers should continue to assess and deliver clinically required nursing services for eligible DVA clients throughout the Christmas period, under standard arrangements using the Schedule of Fees. Where clinically required care exceeds the Schedule of Fees, providers should deliver the care and email DVA at exceptional.cases@dva.gov.au. A DVA staff member will respond to requests from 2 January 2025.

Veteran Support Officers

Veteran Support Officers (VSOs) provide personalised DVA services to ADF members on Defence bases.

VSOs will not be available from 4 pm Tuesday 24 December 2024 to 9 am Thursday 2 January 2025 inclusive.

ADF members can continue to book VSO appointments over the holiday period by emailing vso@dva.gov.au.

Scam and fraud tip-offs

The Scam and Fraud Tip-Off mailboxes will not be monitored between 25 December 2024 and 1 January 2025 inclusive.

If you believe you have been the victim of a Scam, please review the options available at IDCARE, Australia and New Zealand’s national identity & cyber support service (www.idcare.org).

For all serious matters, please contact the police.

Feedback

DVA welcomes your feedback about the services we provide and how we deliver them. The feedback mailbox will not be monitored between Wednesday 25 December 2024 and Wednesday 1 January 2025 inclusive. Feedback services will resume on Thursday 2 January 2025.

The best way to provide feedback during the holiday period is to either:

Then the fight started …

ED: I might be away but I’m thinking of you all … so here’s a Friday Smile.

My wife and I were watching Who Wants To Be A Millionaire while we were in bed.

I turned to her and said, ‘Do you want to have Sex?’

‘No,’ she answered.

I then said, ‘Is that your final answer?’

… She didn’t even look at me this time, simply saying, ‘Yes…’

So, I said, “Then I’d like to phone a friend.”

________________________________

I took my wife to a restaurant.

The waiter, for some reason, took my order first.

“I’ll have the rump steak, rare, please.”

He said, “Aren’t you worried about the mad cow?”

“Nah, she can order for herself.”

_____________________________

My wife and I were sitting at a table at her high school

reunion, and she kept staring at a drunken man swigging his

drink as he sat alone at a nearby table.

I asked her, “Do you know him?”

“Yes”, she sighed,

“He’s my old boyfriend. I understand he took to drinking right after we split up those many years ago, and I hear he hasn’t been sober since.”

“My God!” I said, “Who would think a person could go on celebrating that long?”

________________________________

When our lawn mower broke and wouldn’t run, my wife kept hinting to me that I should get it fixed.

But somehow I always had something else to take care of first, the shed, the boat, making beer… Always something more important to me.

Finally, she thought of a clever way to make her point.

When I arrived home one day, I found her seated in the tall grass, busily snipping away with a tiny pair of sewing

scissors. I watched silently for a short time and then went into the house. I was gone only a minute, and when I came out again, I handed her a toothbrush.

I said, “When you finish cutting the grass, you might as well sweep the driveway.”

The doctors say I will walk again, but I will always have a limp.

_____________________________

My wife sat down next to me as I was flipping channels.

She asked, “What’s on TV?”

I said, “Dust.”

________________________________

Saturday morning I got up early, quietly dressed, made my lunch, and slipped quietly into the garage. I hooked up the

boat up to the van and proceeded to back out into a torrential

downpour. The wind was blowing 50 mph, so I pulled back into the garage, turned on the radio, and discovered that the weather

would be bad all day.

I went back into the house, quietly undressed, and slipped back into bed. I cuddled up to my wife’s back;

now with a different anticipation,

and whispered, “The weather out there is terrible.”

My loving wife of 5 years replied, “And, can you believe my stupid husband is out fishing in that?”

_______________________________

My wife was hinting about what she wanted for our upcoming anniversary.

She said, “I want something shiny that goes from 0 to 150 in about 3 seconds.”

I bought her a bathroom scale.

______________________________

After retiring, I went to the Social Security office to apply

for Social Security. The woman behind the counter asked me

for my driver’s License to verify my age. I looked in my pockets

and realized I had left my wallet at home. I told the woman that

I was very sorry, but I would have to go home and come back later.

The woman said, ‘Unbutton your shirt’.

So I opened my shirt revealing my curly silver hair.

She said, ‘That silver hair on your chest is proof enough for me’ and she processed my Social Security application.

When I got home, I excitedly told my wife about my experience at the Social Security office.

She said, ‘You should have dropped

your pants. You might have gotten disability too.’

________________________________

My wife was standing nude, looking in the bedroom mirror.

She was not happy with what she saw and said to me,

“I feel horrible; I look old, fat and ugly. I really need you

to pay me a compliment.’

I replied, “Your eyesight’s damn near perfect.”

________________________________

I rear-ended a car this morning…the start of a REALLY bad day!

The driver got out of the other car, and he was a DWARF!!

He looked up at me and said ‘I am NOT Happy!’

So I said, ‘Well, which one ARE you then?’

________________________________

One year, I decided to buy my mother-in-law a cemetery plot

as a Christmas gift…

The next year, I didn’t buy her a gift.

When she asked me why, I replied,

“Well, you still haven’t used the gift I bought you last year!”

 

 

215637 John Henry Kalma – 1RAR – KIA 19th December 1968

Fifty-Six years ago tomorrow, I lost a very good mate, and the world lost someone truly special. His family lost a beloved son and brother, and I lost a friend who felt more like a brother to me. John was one of a kind—a bit of a rogue with a mischievous streak that could make anyone laugh. Whenever I think of him, a smile inevitably creeps across my face, often accompanied by a chuckle at the memories we shared.

John had a red Triumph Bonneville that he absolutely adored. That bike was more than just a machine to him; it was a part of who he was. He treasured it so much that he would ride it straight into our hut and keep it at the foot of his bed, despite always getting into trouble for it. That was John—unapologetically himself, with a spirit that couldn’t be tamed.

Together, we created so many unforgettable memories, moments that I carry with me to this day. Whether it was our daring escapades or just the way he could light up a room with his infectious laugh, John made life feel like an adventure. His time here was far too short, but in that time, he left an indelible mark on everyone who knew him.

I often think about whether I’ve lived my life in a way that would make him proud. I hope I’ve honoured his memory by living fully, embracing the little joys, and finding laughter even in life’s challenges—just as he always did. John may be gone, but his spirit lives on in my heart and in the stories I share about him.

Here’s to you, John, my mate. You may be gone, but you’ll never be forgotten. ❤️

 

Bill Charlton wrote this poem about John.

JOHN H KALMA 1RAR

John was only 17 when he enlisted in ’64.

Born in The Hague he arrived here when he was 4.

The 6-foot 4 inch soldier did two tours of Viet Nam.

Nothing ever seemed to faze this young man.

 

His first tour with 1RAR was 1965-66.

On the second tour in ’68 promotion was in the mix.

He was appointed Lance Corporal in the line.

But on 19th December he was killed by a mine.

 

The young NCOs luck had finally run out.

He was headed for a fine career of that there is no doubt.

But tomorrow is not promised and to death we all are prone.

There were only 6 more weeks to go before he headed home.

Bill Charlton c 2019

How Much Worse Will It Get? Is Albanese Worse Than Whitlam?

Australia is teetering on the edge of an economic abyss, and everyday Aussies are feeling the pressure more than ever before. Under Prime Minister Anthony Albanese and the Labor government, the nation’s financial woes have deepened, raising the question: Is this government’s handling of the economy worse than the Whitlam era?

The cost of living crisis has reached unprecedented levels, with young Australians bearing the brunt. Housing affordability has plummeted, leaving many first-time buyers locked out of the market and renters facing skyrocketing lease agreements. Mortgage stress is at a historic high, with countless families struggling to meet repayments amid current interest rates. Meanwhile, small businesses, the backbone of the Australian economy, are collapsing under mounting financial pressures.

Labor’s big-spending policies are setting the stage for a monumental budget blowout. Experts warn that the government’s inability to rein in expenditure is putting Australia’s fiscal stability at risk. With an economic strategy reliant on unprecedented immigration to bolster GDP figures, Labor is papering over the cracks of an economy in decline.

High immigration rates might temporarily inflate economic activity, but they also exacerbate the housing crisis, drive up demand for limited resources, and strain infrastructure. This short-term fix does little to address the underlying issues, instead compounding the struggles of Australians already battling soaring costs.

Australia is enduring the longest per-capita recession in its history, and economists are now warning of a full-blown recession. Under Albanese’s leadership, households are barely managing to keep the lights on, as power prices climb ever higher. Grocery bills have spiralled out of control, making it harder for families to put food on the table. Labor’s policies, far from stabilizing the economy, are amplifying these pressures.

The parallels to the Whitlam era are striking an era infamous for economic mismanagement that plunged Australia into financial turmoil. However, many argue that Albanese’s government has surpassed Whitlam’s in terms of economic mismanagement, with no clear plan to reverse the nation’s fortunes.

The government’s policies are hitting everyday Australians the hardest. From tradies to teachers, retirees to recent graduates, the financial strain is universal. Rising energy costs and increasing taxation leave little disposable income for families, while stagnant wage growth fails to keep up with inflation.

Labor’s policies are failing to address these core issues. Instead, they seem focused on expanding government programs without the revenue to fund them sustainably. With a ballooning national debt and no coherent economic strategy, Australia’s future is at risk.

Australia cannot afford another Labor term. The nation’s economic survival depends on sound fiscal management and policies that prioritize Australians over short-term political gains. The next election will be a crucial turning point. Will Australians choose to continue down this perilous path, or will they demand a government capable of steering the country back to stability?

One thing is clear: Labor’s policies are not saving the economy they are pushing it over the edge. It’s time for a new direction before the damage becomes irreparable.

North Korean Troops Engage in Fatal “Friendly Fire” Incident with Russian Forces in Kursk Oblast

The Krakow Post

North Korean soldiers fighting alongside Russian forces in Ukraine’s Kursk Oblast killed eight members of a Russian unit in a “friendly fire” incident, Ukraine’s military intelligence agency (HUR) reported on Dec. 14.

Earlier that day, Ukrainian President Volodymyr Zelensky announced that a “significant number” of North Korean troops had joined Russia’s assault operations in the Kursk region.

The alleged incident occurred when North Korean troops opened fire on members of the Chechen Akhmat unit, a pro-Russian group, during combat operations. According to HUR’s statement on its Telegram channel, the attack resulted in the deaths of eight Russian soldiers.

The intelligence agency attributed the incident to a severe language barrier between Russian and North Korean forces, which it described as a persistent challenge on the battlefield.

As of Dec. 14, HUR estimates that approximately 200 servicemembers from both Russian and North Korean units have been killed. President Zelensky previously confirmed that North Korean troops had suffered “noticeable losses” but refrained from providing specific numbers.

In fall 2024, Ukrainian and Western officials warned of over 10,000 North Korean soldiers massed in Kursk Oblast, reportedly to bolster Russia’s offensive efforts in the region.

The Russian military has reportedly implemented special protocols in areas where North Korean personnel are stationed. These measures include inspections of Russian soldiers entering these zones and the confiscation of their phones and electronic devices.

The first direct engagements between North Korean and Ukrainian forces in Kursk Oblast were reported in early November. While North Korean personnel have not been deployed to other sections of the front line, Zelensky cautioned that this deployment strategy could shift in the future.

 

Ukraine Reports Over 2,000 Cases of Chemical Poisoning Among Servicemen Since Russian Invasion

Kyiv Independent

Since the onset of Russia’s full-scale invasion of Ukraine, more than 2,000 Ukrainian servicemen have been hospitalized due to chemical poisoning, with three fatalities reported, Ukrainian Colonel Artem Vlasiuk revealed during a Dec. 13 press briefing.

According to Vlasiuk, who serves with the Support Forces’ Radiation, Chemical, and Biological Protection Command, Ukrainian forces have documented 4,800 incidents involving chemical weapons since the war began. These include the use of tear gas and chemical agents typically intended for riot control. Speaking in Kyiv, Vlasiuk highlighted how Russian forces disguise their deployment of such weapons under the cover of “intense artillery, rocket, and bomb attacks,” complicating efforts to collect samples and investigate these actions for potential prosecution.

In an October interview with the Kyiv Independent, Vlasiuk discussed the challenges posed by the lack of specialized equipment, which hampers the Ukrainian military’s ability to identify new or mixed types of chemical agents and develop adequate protective measures. Since the start of the invasion, servicemen showing symptoms of chemical poisoning have been treated in both military and civilian facilities for exposure to various known or unidentified substances.

“As for the deceased servicemen, unfortunately, we now have three such fatal cases,” Vlasiuk stated. He also noted that the use of K-51 tear gas grenades by Russian forces has recently decreased due to colder weather, which diminishes their effectiveness.

“These means are prohibited for use,” Vlasiuk emphasized. “Ukraine, as a signatory to the Chemical Weapons Convention, and its Armed Forces, which safeguard its independence and sovereignty, fully comply with international law and the requirements of the Convention.”

Vlasiuk’s remarks follow confirmation by the Organization for the Prohibition of Chemical Weapons (OPCW), a United Nations watchdog, that riot control agents have been used on the battlefield in Ukraine. On Nov. 18, the OPCW reported that Russian drones deployed gas grenades into Ukrainian dugouts and trenches, forcing soldiers into open areas where they became vulnerable to artillery fire and drone strikes.

These developments underscore the ongoing violations of international law by Russian forces and the significant risks posed to Ukrainian servicemen in their defence of the nation’s sovereignty.