Access DVA support in a way that works for you
Veterans and families can access support from the Department of Veterans’ Affairs (DVA) when they need it, in a way that works for them – whether in person, online or by phone.
Visit a support location
There are 19 Veterans’ Access Network (VAN) offices across the country that provide a first point of contact for veterans and families. VAN Officers can provide advice and access to services and support.
Veterans’ and Families’ Hubs deliver integrated support to veterans and families and improve access to local services, which may include wellbeing support, advocacy, employment and housing advice, social connection, and physical and mental health services.
The network is being expanded to provide additional support to complement the established hubs in Nowra, Wodonga, Darwin, Perth, Townsville, Tasmania and Caboolture.
Health and wellbeing
DVA’s Community Support team help ex-service organisations across Australia who deliver a range of programs to support and improve the health of veterans and families in local areas.
Open Arms provides free and confidential mental health and wellbeing support to anyone who has at least one day of continuous fulltime service in the ADF and their immediate families.
Open Arms services are available in 30 metro and regional locations across Australia. You can also phone the 24/7 Open Arms support line – 1800 011 046.
Online
MyService is an online claims processing portal which allows current or former serving ADF members and their families to:
- request a call back to discuss support
- access free mental health treatment
- claim for a condition related to service
- view DVA health card
- view accepted conditions
- manage personal details, and
- find health services.
Current or former serving ADF member can register for MyService through myGov.
By phone
DVA is available by phone between 8am and 5pm, Monday to Friday on 1800 VETERAN (1800 838 372).
On-base support
Veteran Support Officers are located on Defence bases to provide personalised support and education to current serving members ADF and their families about their potential eligibility to access DVA benefits and entitlements.
Rural and regional support
Support can be accessed from other outreach services, such as those delivered through the Standardised Service Offer (SSO) with Services Australia, which aims to provide consistent support to veterans and their families, particularly in regional and rural locations, that visit a Services Australia Service Centre.
Four Services Australia Mobile Service Centres also provide support in rural and regional areas, and travel to new locations each month.
We’re here when you need us
For more information on support services available near you, visit www.dva.gov.au/get-support.
