Claims processing data – January 2025
14 February 2025
The Department of Veterans’ Affairs (DVA) continues to process outstanding claims as quickly as possible, to deliver much needed help to veterans and families sooner.
As part of our commitment to routinely, publicly, and meaningfully reporting on claims processing progress, each month DVA releases updated data via the claims processing page.
A snapshot of January 2025:
- DVA received 7,187claims in January bringing the total for the financial year to date (FYTD) to 56,462 claims – 19.8 per cent higher than the same period last year.
- DVA made 7,468determinations and has finalised 55,983 claims in the FYTD, 0.7 per cent more than the equivalent period last year.
- 75,600claims were with an officer for processing and 6,056 claims were yet to be allocated for processing.
- The average time taken to process a MRCA IL claim was 296 days in the 2024-25 FYTD (1 July 2024 to 31 January 2025), compared to 391 days in the corresponding 2023-24 FYTD.
Please contact us or an advocate if you have any questions about submitting a claim. More information about making a claim for a service-related condition and eligibility for benefits and payments is available on the DVA website.
My incurable Stage 4 cancer claim was lodged in November 2023, approximately 15 months ago, at which time I provided documentary evidence of my diagnosis. Only in August 2024, 9 months later, did DVA request a detailed medical assessment from my GP. This assessment could / should have been requested at or soon after lodgment of claim, surely. As of February 2025, I’m still awaiting an adjudication. Given that my condition is terminal, am I being unreasonably cynical in asking whether DVA is holding out in the hope that I’ll die before any settlement is arrived at? I’m sure readers will understand my frustration and skepticism when I read in almost every edition of Vet Affairs newsletter how DVA has streamlined its claims processing and is ever responsive to the needs of veterans.