Claims processing data – September 2024
The Department of Veterans’ Affairs (DVA) is processing claims at record levels as a consequence of the significant additional funding provided by the Government. DVA is focusing even more effort on processing outstanding claims as quickly as possible, which will get much needed help to veterans and families sooner.
As part of our commitment to routinely, publicly, and meaningfully reporting on claims processing progress, each month DVA releases updated data via the claims processing page.
A snapshot of September 2024:
- DVA received 7,845claims, compared to 6,509 in September 2023
- DVA made 7,704determinations, compared to 8,170 in September 2023
- 70,258claims were with an officer for processing and 9,373 claims were yet to be allocated for processing
- The average time taken to process a MRCA IL claim was 306days in the 2024-25 financial year to date (FYTD) (1 July 2024 to 30 September 2024), compared to 426 days in the corresponding 2023-24 FYTD.
Please contact us or an advocate if you have any questions about submitting a claim. More information about making a claim for a service-related condition and eligibility for benefits and payments is available on the DVA website.
