Improving your MyService experience.

ED: Some advice: Before making a claim ensure that you speak with a qualified advocate at the RSL or veteran’s organisation.

Modernising DVA’s ICT is one of our top priorities and a focus of the Royal Commission’s Interim Report.

Recent enhancements to MyService are making it easier for veterans and families to lodge claims and access support and services.

When claiming Initial Liability, Disability Compensation Payment, Application for Increase to Disability Compensation Payments and (from 26 February 2024) Permanent Impairment claims (DRCA/MRCA), you are now:

  • prompted to provide the information needed to support the claim at the time you submit it
  • notified through your myGov inbox if we need further information about your claim, along with a Task to complete that helps you to provide the additional information required
  • given enhanced options to upload documents to your claims, including any ‘Other’ documents you might like to add up until determination, and view details of your documents and claims.

This means you can now view up-to-date information and provide all documents via MyService for all claims, whether submitted through MyService or other channels, reducing the need to send that information by email or post.

For more information, please see the MyService Enhancements Factsheet. For any further assistance, please call us on 1800 VETERAN (1800 838 372).


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  • Alan Foyle February 29, 2024   Reply →

    I’m going through the process at the moment. I notice that the duplication of reports to submit is something that is an annoying factor. If I have already submitted the evidence for my claim why should I have to re-submit the exact same report? I have been ID’d as TPI and I understand the standard of proof required but please DVA, only ask for reports that are not on the MyService portal. Thank you for my service.

  • TERRY BENNETT. ex-2 AOD RAAOC February 29, 2024   Reply →

    So much for DVA. I was a CMF Volunteer WO.2 who was accepted as FTD to do 18 months with 12 months in Vietnam in
    MARCH 67 to DECEMBER 1968. I was a substantive WO.2. at the time and after my 12 months in Vietnam came home and
    was transferred back to my CMF Unit and I was not well at the time, with no job 2 young girls at school and a wife and paying
    off my house. So I got no help at all and it took me two and half months to get a job with Ansett Airlines where I was for 28
    years when I had to retire on medical grounds and it was only with the help of the RSL that I finished up a Gold Card with EDA
    and at one stage DVA was going to reduce my card amount and again the RSL helped to retain my Gold Card. By the way
    I was only 1 of ten CMF volunteers to serve in Vietnam, and of the ten we lost one KIA during a tunnel search and one was
    awarded a Military Cross and four went as Advisors.The others went with their Corps.
    WE must help and care for the these boys and trust that the RSL will also help as I want them treated well and that includes their families.

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